Sera Cookie Policy
This Cookie Policy forms part of our general Privacy Policy.
This Cookie Policy will give you more information as to the technologies we use on https://eatwithsera.com and https://app.eatwithsera.com (together, our Website) and your rights to restrict such use.
1. How we use cookies
Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse the Website and allows us to improve both our Website and your experience.
By clicking Accept on our popup cookie notice on eatwithsera.com you are agreeing to our use of cookies as defined in this Cookies Policy. If you do not consent to the use of cookies, you may click Decline on that notice, or block or disable them through your browser settings as explained in this Cookie Policy. However, blocking or disabling cookies may have a negative impact on your use of this Website.
2. Cookies
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree, which can be used to identify that you have previously visited a website, or to store small bits of information locally with you.
There are two different types of cookies: session and persistent cookies. Session cookies expire at the end of a browser session, so right after you exit the browser, while persistent cookies are stored on your computer between browsing sessions until they expire or you decide to delete them.
3. The cookies we use
We use the following types of cookies:
- Strictly necessary cookies: We use these cookies for functionality of the Website’s platforms. These cookies are essential in order to enable users to move around the Website and use its features, including in order to log in to our services.
- Analytical or performance cookies: These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies: These are used to remember the session and keep the user signed in.
4. We use the following cookies
- sera_cookies_accepted: Used to remember whether you accepted or declined on our cookie banner, and so whether to display it. It is set when you click either button, can be read by both eatwithsera.com and app.eatwithsera.com, and lasts about 11 months. You can change your choice at any time with the Cookie settings link at the foot of any page on eatwithsera.com.
- Google Analytics (_ga and _ga_ESWBYZ9W7T): Used to collect data that allows us to understand how you interact with the Website and our services. These insights allow us to both improve content and build better features that enhance your experience. They are set on eatwithsera.com only after you click Accept on our cookie notice, and last up to two years.
- PostHog (a cookie whose name starts with ph_ and ends with _posthog): Used to count visits and to understand how the Website and our services are used. It holds a random identifier and, once you are signed in, an identifier for your account. It is set on eatwithsera.com only after you click Accept on our cookie notice, and on app.eatwithsera.com when you visit it. It lasts one year.
- __Host-sera_member_session: Set on app.eatwithsera.com when you sign in. It keeps you signed in and lasts seven days.
- Sign-in and ticket cookies (names containing sera_login_pending, sera_oauth_txn, sera_apple_txn, sera_link_txn, sera_pending_link, sera_signin_flash, sera_webauthn, sera_email_change or sera_ticket_claim): Set on app.eatwithsera.com for a short time (30 minutes at most) while you sign in, add a passkey, change your email address or claim a ticket that was sent to you, so that we can complete that step securely.
- Stripe (__stripe_mid and __stripe_sid): Set by Stripe, our payment processor, when you reach the checkout on app.eatwithsera.com. They are used to prevent fraud.
5. How can I manage my cookies?
Please note that third parties (including, for example, providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies.
You may refuse to accept cookies or delete those already through the setting on your web browser. You may find more information here:
To find information relating to other browsers, visit the browser developer’s website.
However, if you use your browser settings to block all cookies you may not be able to access all or parts of our Website.
6. Contact us
You may contact us by email at: privacy@eatwithsera.com